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Advanced Research & Technology Ltd  

 

Support Services

 

 

AR&T provide pre and post-sales support on all products and services.

 

 

AR&T help lines:

01158 490480

01623 477320

         

 

NetWatch Pre-Sales Support

 

Planning, installing and commissioning NetWatch systems are specialist tasks requiring a multidisciplinary approach to ensure the surveillance, IP network; physical and human factors are all properly considered and integrated in the system.

 

AR&T provide the following pre-sales training courses:

 

1) An Introduction to Digital CCTV Systems

2) Planning and designing NetWatch systems

3) Commissioning NetWatch Systems

4) NetWatch systems maintenance

 

 

 

 

Pre-installation site trials can be arranged and provision is made for CCTV Consulting Engineers to discuss client requirements in confidence with AR&T, to ensure all aspects of the proposed CCTV infrastructure will integrate as required.

 

Meetings can be arranged between prospective and existing users to allow the benefits of NetWatch to be assessed first hand.

 

 

 

 

 

 

NetWatch Post Sales Support

 

Comprehensive support packages can be arranged to ensure NetWatch provides long-term benefits.

Annual maintenance support is available and for levels two and three this will normally include free software upgrades.

Three levels of post sales support are offered:

 

Level 1:

Telephone support

Level 2:

Telephone support and interactive broadband support

Level 3:

Telephone support, interactive broadband support and site attendance where necessary

 

 

NetWatch Data Sheet

Sample Video

User Support Area